Terms and Conditions

Terms and Conditions

The Impact English Institute Last updated: 30 Oct 2026

1. About these terms

These Terms and Conditions apply to your use of the website and to enrolment in courses offered by The Impact English Institute (“we”, “us”, “our”), located at  F-10 / 6 , Main Rd, near MPEB Office, Block A, Hemu Kalani, Bairagarh, Bhopal, Madhya Pradesh 462030 India. By using this website or enrolling in a course, you agree to these terms. If you do not agree, please do not use the website or enrol.

Phone / WhatsApp: 91 8225057706, 91 9993648205

2. Our courses

  • We offer English-language courses such as spoken English, IELTS/PTE preparation, interview preparation, other courses.
  • Course details on this website, including duration, batch timings, syllabus, and fees are given for general information. We may update them. The details confirmed to you at enrolment apply to your course.
  • Classes are conducted [at our institute / online / both].

3. Demo classes and enquiries

When you request a demo class, free level test, or call-back through our website, we will contact you using the details you provide. A demo class does not obligate you to enrol. See our Privacy Policy for how we handle your information.

4. Eligibility and age

  • Our courses are meant for students aged minimum age 8 and above.
  • If the student is under 18, a parent or legal guardian must complete the enrolment and agree to these terms on the student’s behalf.
  • You must give accurate information when enrolling.

5. Fees and payment

  • Course fees are as confirmed to you at enrolment, in Indian Rupees.
  • Fees must be paid [in full at enrolment / in instalments as agreed]. Please keep your payment receipt.
  • We will not increase the fee for a course after you have enrolled in it.
  • Fees listed on the website may change for future batches.

6. Refunds, withdrawals, and transfers

  • if you withdraw before the course starts, we refund [percentage or amount] of the fee. If you withdraw after it starts, we refund the fee for the remaining period, after deducting [any charges you apply]
  • Refunds are made to the original payment method within [number] days of an approved request.
  • To request a withdrawal or refund, contact us using the details in Section 1.

7. Attendance and conduct

To keep classes useful and respectful for everyone, students must:

  • Attend classes regularly and on time
  • Treat teachers, staff, and other students with respect
  • Not record, copy, or share class sessions without our permission
  • Not harass, bully, or discriminate against anyone
  • Take care of institute property

We may warn, suspend, or remove a student who repeatedly breaks these rules.

8. Results and outcomes

We teach with care, but we cannot guarantee any specific result, such as a band score, a job, an interview offer, or a level of fluency. Your progress depends on your own effort, attendance, practice, and starting level. Examples, testimonials, and results shown on our website are real experiences of individual students and are not promises of what you will achieve.

9. Schedule changes

We may need to reschedule a class because of teacher illness, holidays, or other reasons. We will tell you in advance when we can and arrange a make-up class where possible.
10. Intellectual property

The content on this website and in our courses belongs to us or is used with permission. This includes text, logo, images, videos, course materials, worksheets, and recordings. You may use it for your own learning. You may not copy, sell, share, or publish it without our written permission.

10. Use of the website

Please do not:

  • Provide false information in our forms
  • Attempt to damage, hack, or overload the website
  • Use the website for any unlawful purpose
  • Copy the website or its content without permission

11. Photos and videos

We will use a student’s name, photo, video, or testimonial on our website or social media only with the student’s consent (and a parent’s or guardian’s consent for students under 18). You may withdraw this consent at any time by contacting us, and we will remove the content from our channels within a reasonable time.

12. Third-party links and services

The website may link to other websites or use services such as Google Maps, YouTube, WhatsApp, or payment providers. We are not responsible for their content or practices.

13. Limitation of liability

We make reasonable efforts to keep the website accurate and available, but we do not guarantee it will always be error-free or uninterrupted. To the extent allowed by law, we are not liable for indirect or consequential losses arising from your use of the website or courses. Nothing in these terms limits any right you have under Indian consumer protection law.

14. Privacy

How we collect and use your personal data is explained in our [Privacy Policy]

15. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top shows the latest version. Continued use of the website or enrolment after a change means you accept the updated terms. Changes will not affect the fee or refund terms of a course you have already enrolled in.

16. Governing law and disputes

These terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern directly. Any dispute that cannot be resolved will be subject to the jurisdiction of the courts at Bhopal, Madhya Pradesh. This does not take away any right you have to approach a consumer forum.

17. Contact us

The Impact English Institute Address: F-10 / 6 , Main Rd, near MPEB Office, Block A, Hemu Kalani, Bairagarh, Bhopal, Madhya Pradesh 462030
Phone / WhatsApp: +91 8225057706, +91 9993648205 Available: Monday to Friday , 10 AM to 9 PM

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